Accessibility statement for Augmentive

Monday 15th June - Version 1.0

Introduction

This statement applies to content published on augmentive.io, including the public website and the signed-in platform.

This website is run by Augmentive. We want as many people as possible to be able to use it. For example, that means you should be able to:

change colours, contrast levels and fonts using your browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

some images do not have text alternatives
some links, including logo and icon-only links, do not have text that a screen reader can announce
some text does not have sufficient colour contrast
the page language is not set, so a screen reader may use the wrong pronunciation
pinch-to-zoom is disabled on some pages
a slider control and a checkbox do not have accessible names or labels
some content is not contained within named landmark regions

Feedback and contact information

If you need information on this website or about our services in a different format like accessible PDF, large print, easy read, audio recording or braille, email support@augmentive.io and tell us what format you need. We'll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or you think we're not meeting accessibility requirements, email support@augmentive.io.

Enforcement procedure

If you contact us with a complaint and you're not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Augmentive is committed to making its website accessible. As a private organisation we are not bound by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, but we have voluntarily adopted the WCAG 2.2 AA standard set out in those regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 Non-text Content (A). We plan to fix this by 15 December 2026.
Some links — including header and sidebar logo links and icon-only links — do not have text that is discernible to a screen reader. This fails 2.4.4 Link Purpose (In Context) (A) and 4.1.2 Name, Role, Value (A). We plan to fix this by 15 December 2026.
Some text does not meet the minimum colour contrast ratio of 4.5:1. This fails 1.4.3 Contrast (Minimum) (AA). We plan to fix this by 15 December 2026.
The lang attribute is not set on the page, so assistive technology may not correctly identify the page language. This fails 3.1.1 Language of Page (A). We plan to fix this by 15 December 2026.
Some pages disable pinch-to-zoom and scaling, which can prevent people from enlarging content. This fails 1.4.4 Resize Text (AA). We plan to fix this by 15 December 2026.
A slider control does not have an accessible name, so its purpose is not announced to a screen reader. This fails 4.1.2 Name, Role, Value (A). We plan to fix this by 15 December 2026.
A checkbox on the availability settings page does not have an associated label. This fails 4.1.2 Name, Role, Value (A) and 1.3.1 Info and Relationships (A). We plan to fix this by 15 December 2026.
A list item is not contained within a list element. This fails 1.3.1 Info and Relationships (A). We plan to fix this by 15 December 2026.
An embedded frame does not have an accessible title. This fails 4.1.2 Name, Role, Value (A). We plan to fix this by 15 December 2026.

We are also addressing some best-practice issues that are not WCAG 2.2 AA failures — page landmark regions, heading order and some ARIA roles — by 15 December 2026.

What we're doing to improve accessibility

We have a plan to address all of the issues above within 6 months, by 15 December 2026. Work is sequenced to deliver the highest-leverage fixes first:

First — set the page language and re-enable zoom across the site, and give shared logo and icon links accessible names.
Then — add text alternatives to images, label form controls, fix colour contrast, correct list and frame markup.
Finally — introduce landmark regions and correct heading structure and remediate any further issues found.

We will re-test and update this statement as these fixes are released, and in any event by 15 December 2026.

Preparation of this accessibility statement

This statement was prepared on 15 June 2026. It was last reviewed on 15 June 2026.

This website was last tested on 15 June 2026 against the WCAG 2.2 AA standard. The test was carried out by the Augmentive product team as an internal self-assessment.

We tested a representative sample of pages chosen to reflect the variation in content and functionality across the site: the home, about, professionals, care, blog and login pages on the public site, and the account dashboard, profile settings, appointments, messages, clients, services and availability pages on the signed-in platform.